Refund Policy

Because our products are digital downloads, our refund policy differs from stores that sell physical goods.

1. General Policy: All Sales Final

Due to the nature of digital products, all sales are final. Once a digital file has been purchased and the download link has been provided or the file has been downloaded, we cannot offer refunds or exchanges.

2. Exceptions

We want you to be completely satisfied with your purchase. We may consider a refund or replacement only under the following circumstances:

• The downloaded file is corrupted or damaged and we are unable to provide a working replacement.
• You were charged multiple times for the same order due to a technical error.
• You purchased the wrong item by mistake and have not yet downloaded the files.

3. How to Request an Exception

If you believe your situation qualifies for an exception, please contact us within 7 days of your purchase. Include your Order ID and a detailed description of the issue.

Email: orders@juanfernandopacheco.com

Note: Requests for refunds based on "not liking the design" or "not knowing how to print" will not be granted, as product previews and descriptions are provided before purchase.