Juan Fernando Pacheco

Business Development Manager

• During this time, I served as a customer advocate and advised on solution best practices across the region, attending markets such as Mexico, Colombia, Peru, Chile, Argentina, and Brazil.
• In addition, I developed a deep focus on growth, customer mission, and developing relationships with stakeholders within the customers across the region.
• Coordinated and led face-to-face customer meetings with board members, senior executives, and C-level executives, developing relationships with them at assigned accounts.
• Created and led strategic efforts to identify new markets and emerging opportunities in several industry segments.

Business Analyst

• As part of my responsibilities, one of them was partnering closely with product, program, and engineering teams within and external vendors/partners.
• Additionally, I developed business requirements and user scenarios to build/source related tools and capabilities and worked with engineering, marketing, and external partners.

Subject Matter Expert

• Used to guide and support customers through each project milestone until the successful launch of the new solution.
• Ensured that customers had a seamless transition to new solutions.
• Additional responsibilities included the recording and implementation of training sessions.

Product Owner

• Worked as a strategic interface with assigned areas of the business
• Worked on Business-IT strategy development, business process analysis, solution discovery, and relationship management.
• In addition, I served as the relationship linkage between business and IT core teams.

Senior UX Designer

• Design delighted products for a wide range of users working with business and development teams.
• Drove design projects through all phases, from user research and exploratory mockups to design reviews, delivery, and usability testing.

Senior Solution Architect

• Worked as the strategic interface with assigned business units.
• Worked in strategy development, business process analysis, solution discovery, and management.
• Also, I served as the relationship linkage between the business and IT core teams.

Senior UX Designer

• Lead UX design for a modernization project across other product suites.
• esigned interactions, workflows, journeys, and Look & Feel of the solution.
• Develop and maintain detailed user-interface specifications, working closely with developers to show them design proposals through deployment.

Senior UX Designer

• Used to collaborate with the Plusproject development team, product owners, project managers, other designers, and key project stakeholders to define design requirements and concepts.
• Additionally, I lead the design efforts for one or more feature areas, working with the product owners to define the long-term experience.

Solution Architect

• During that time, I provided solution demonstrations and articulated solution value in customer meetings. In order to earn customer trust through technical and functional expertise.
• In addition, I adapted to multiple requests and overlapping deliverables in a fast-paced startup environment.

UX Designer

• I applied a User-Centered Design mindset and methodology when working on product designs.
• I conducted usability testing and captured specific target audience feedback and incorporated that feedback into product/tool design.

Senior Web Designer

• I worked with marketing product managers to customize online marketing campaigns.
• In addition, I designed, created, and maintained web content to meet marketing requirements.
• Also, as part of my daily job, I crafted solutions for layout and styling issues across multiple browsers and mobile devices.

Web Designer

• Designed engaging and responsive landing pages
• Integrated client CMS programs and data feeds into websites
• Optimized sites for maximum speed and scalability.

Web Designer

• Created website designs
• Produced sample sites
• Meeting with clients to discuss requirements and/or project progressCreated website designs.

IDEO U

Credential ID: EriUBl3DFFFhJj4EQStg9w

Letrada Communication

Credential ID: 17.782.379/100-31

IBM

Interaction Design Foundation (IDF)

Credential ID: 29520

Escuela de Organización Industrial

PCC

Fundación Santa María la Real del Patrimonio Histórico