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Juan Fernando Pacheco

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Tag: Emotional Design

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A customer journey is a path a customer takes from first becoming aware of a product or service to make a purchase and ultimately becoming a loyal customer
Customer Experience

What is Customer Journey

A Comprehensive Guide to Customer Journey In today’s competitive business landscape, understanding the customer journey

December 15, 2022January 21, 2025
Dark patterns are user interface (UI) and user experience (UX) design techniques that are intentionally manipulative and deceptive
UX

What are Dark Patterns

In the world of design, where aesthetics and functionality converge, there exists a shadowy corner:

December 14, 2022January 21, 2025
Service management is the systematic approach to the planning, design, delivery, and improvement of services within an organization
Service Management

What is Service Management

A Comprehensive Guide on Service Management In today’s fast-paced and customer-centric business environment, organizations must

December 13, 2022January 21, 2025
Emotional Design in UX (User Experience) refers to the way a product or service is designed to create an emotional connection with the user.
UX design

What is Emotional Design

Emotional Design in UX (User Experience) represents a transformative approach to creating products and services

December 11, 2022January 18, 2025

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