15 12, 2022

What is Customer Journey

By |2022-12-15T19:28:28+00:00December 15, 2022|Design Thinking, Product Desing, Service Design, UX|0 Comments

A customer journey is a path a customer takes from first becoming aware of a product or service to making a purchase and ultimately becoming a loyal customer. This journey typically involves several different stages, and each of them presents different challenges and opportunities for businesses to engage [...]

14 12, 2022

What are Dark Patterns

By |2023-01-20T03:13:49+00:00December 14, 2022|Behavioral Design, Product Desing, Service Design, UX, UX design|0 Comments

Dark patterns are user interface (UI) and user experience (UX) design techniques that are intentionally manipulative and deceptive. These techniques are designed and performed to trick the users into taking actions that they probably would not have taken if they were fully informed and aware of their choices. [...]

13 12, 2022

What is Service Management

By |2022-12-13T15:32:42+00:00December 13, 2022|Service Design, Service Management|0 Comments

Service management is the systematic approach to the planning, design, delivery, and improvement of services within an organization, and usually works hand in hand with Service Design methodologies. Service management focuses on ensuring that services are delivered in a way that meets the needs and expectations of the [...]

11 12, 2022

What is Emotional Design

By |2022-12-11T01:27:32+00:00December 11, 2022|UX, UX design|0 Comments

Emotional Design in UX (User Experience) refers to the way a product or service is designed to create an emotional connection with the user. This design approach can be achieved, through a combination of several factors such as the appearance, functionality, usability, accessibility, and overall user experience of a [...]

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