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Juan Fernando Pacheco

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The job of the DesignOps team is to protect the time and headspace of everyone within the design organization
DesignOps

DesignOps Roadmap: Scaling Creativity and Efficiency in Design

DesignOps is the orchestration and optimization of people, processes, and craft to amplify the value

February 3, 2025February 3, 2025
Service blueprints are more than just diagrams; they are strategic tools that offer several benefits
Product Desing

What is a Service Blueprint

A Comprehensive Guide on Service Blueprint In today’s competitive landscape, understanding and optimizing service delivery

January 21, 2025January 21, 2025
successful CEOs are not just managing companies
Leadership

A Human-Centric Approach to CEO Leadership

Reinventing Leadership from the Inside Out In today’s fast-paced business landscape, successful CEOs are not

September 26, 2024January 25, 2025
The Power of Innovation Squads
Leadership

The Power of Innovation Squads

The Power of Innovation Squads: Driving Change and Growth in Organizations In today’s fast-paced business

September 20, 2024January 25, 2025
Digital transformation is the process of implementing digital technologies to change how an organization operates and delivers value to customers
Digital Transformation

What is Digital Transformation

Digital Transformation A Comprehensive Guide to Understanding Its Impact on Businesses In the ever-evolving world

February 3, 2023January 24, 2025
Progressive disclosure is a design technique used in UX design to present information to users in a step-by-step or incremental manner.
UX UX design

What is progressive disclosure

A Comprehensive Guide for UX Designers Progressive disclosure is a powerful design principle in user

December 22, 2022January 21, 2025
Hick's law, is a psychological principle that describes the relationship between the complexity of a decision and the time it takes to make that decision
UX design

What is the Hick’s law

Hick’s law, also known as the Hick-Hyman law, is a psychological principle that describes the

December 15, 2022January 21, 2025
A customer journey is a path a customer takes from first becoming aware of a product or service to make a purchase and ultimately becoming a loyal customer
Customer Experience

What is Customer Journey

A Comprehensive Guide to Customer Journey In today’s competitive business landscape, understanding the customer journey

December 15, 2022January 21, 2025
Dark patterns are user interface (UI) and user experience (UX) design techniques that are intentionally manipulative and deceptive
UX

What are Dark Patterns

In the world of design, where aesthetics and functionality converge, there exists a shadowy corner:

December 14, 2022January 21, 2025
Cognitive biases are mental shortcuts that people usually use to simplify complex information and make decisions quickly.
Behavioral Design

What is Cognitive Biases

Why do Cognitive Biases Matter in UX Design? Cognitive biases are mental shortcuts that humans

December 14, 2022January 21, 2025
Behavioral design is a field of study that focuses on understanding and influencing human behavior
Behavioral Design

What is Behavioral Design

Behavioral design is a multidisciplinary field that seeks to understand and influence human behavior. By

December 13, 2022January 21, 2025
Service management is the systematic approach to the planning, design, delivery, and improvement of services within an organization
Service Management

What is Service Management

A Comprehensive Guide on Service Management In today’s fast-paced and customer-centric business environment, organizations must

December 13, 2022January 21, 2025

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