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Juan Fernando Pacheco

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Comparison diagram showing 2011 Black Hat Inverted Pyramid with deceptive FREE hook, false reassurance, and hidden trap versus 2026 Transparent Inverted Pyramid with honest hook, pre-emptive strike, and no-BS guarantee
Business

The “Black Hat” Copywriting

: In 2011, black hat copywriting relied on hiding the catch in the fine print. In 2026, that trick will get your payment processors banned and your ads destroyed. Here is the new psychology of persuasion you need to master instead.

June 9, 2026June 9, 2026
Strategic Jobs-to-be-Done Framework 2026 diagram showing the evolution from Traditional UX (task-focused, features, demographics) to Strategic JTBD 2026 (progress-focused, struggling moments, AI collaboration). Center circular framework displays The Struggling Moment at the core, surrounded by Four Forces of Progress: Push, Pull, Anxiety, and Inertia, all oriented toward Customer Progress and aligned business goals with user outcomes
Customer Experience

Beyond the Task: Architecting Progress with Jobs-to-be-Done in 2026

To truly master Strategic UX and Jobs-to-be-Done, we must look beyond the functional task and dive into the deep psychology of the user.

June 9, 2026June 10, 2026
UX is about understanding humans, navigating complexity, and aligning those human needs with business viability.
UX

Beyond the Portfolio: The Strategic UX Hiring Playbook for 2026

Over a decade ago, in 2015, a brilliant and pragmatic piece was written about “Getting

June 8, 2026June 8, 2026
This 10-step process provides a robust framework, but its success hinges on a cultural shift within your organization
UX design

10 Steps to Create Actionable Personas

In the complex world of product development, it’s alarmingly easy to build for a vague,

October 3, 2025
A Customer Journey Map is more than a diagram; it's a strategic compass. It aligns your organization's internal machinery with the external reality of your customer's experience
UX design

Customer Journey Maps – The what, why, when and how

In the complex ecosystem of modern business, where customers interact with brands across a dozen

October 2, 2025October 2, 2025
At its core, value creation is defined by a simple but profound equation
Strategy

Levers for Value Creation

A Strategic Blueprint for Business Leaders In the relentless pursuit of growth and competitive advantage,

September 29, 2025
Testing generative AI requires us to expand our UX research toolkit. We can no longer rely solely on prototyping predictable flows
UX Research

UX Research Methods for Testing Generative AI

How to adapt traditional usability principles for the unpredictable world of large language models and

September 24, 2025September 24, 2025
Understanding your organization’s UX maturity is not an exercise in vanity. It is a vital diagnostic tool that allows you to identify strengths to celebrate and weaknesses to address
UX design

The 6 Levels of UX Maturity

A Strategic Blueprint for Organizational Transformation For over two decades, I’ve navigated the complex landscape

September 19, 2025September 19, 2025
I encourage you to explore the UX Project Checklist, adapt it to your context, and continue refining it as your practice evolves
UX design

UX Project Checklist

The Ultimate Guide for Design Professionals As a UX designer and IT solutions architect with over two

September 19, 2025September 19, 2025
The future of UX design is not in crafting perfect, isolated interactions. It is in designing intelligent, adaptive, and respectful nodes within a vast and complex human ecosystem
Strategy

Designing UX Strategies Based on Ecosystem Thinking

In the ever-evolving digital landscape, we are constantly challenged to design experiences that are not

September 18, 2025September 18, 2025
Customer journey mapping is not a one-time exercise but a continuous practice that embeds customer-centricity into organizational DNA
UX design

How to Create a Customer Journey Map

 Comprehensive Guide for UX Professionals Crafting Exceptional Experiences Through Strategic Visualization Introduction: Why Customer Journey

September 15, 2025
Customer Journey Layers is more than a diagram; it's a philosophical shift from a customer-centric mindset to a customer-centric operating model
UX/UI

Deconstructing the Customer Journey

A Strategic Layered Framework for Digital Success In the intricate dance of digital commerce, understanding

September 4, 2025September 4, 2025

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